Return Policy
Last updated: October 19, 2026
Our 30-day guarantee
If something is wrong with your order, or you're not happy with it, contact us within 30 days of delivery and we'll make it right.
Damaged, defective, or wrong item
Email us at j2730254@gmail.com within 30 days of delivery with your order number and a photo of the problem. We'll send a free replacement or give you a full refund to your original payment method. If we ask you to send the item back, we'll cover the return shipping.
Changed your mind
Unused items in their original packaging can be returned within 30 days of delivery for a refund of the item price.
- Email us before sending anything back. We'll reply with return instructions. Please don't ship returns to our business address without contacting us first, because returns are handled at a separate location.
- Return shipping for change-of-mind returns is paid by the customer.
- For hygiene reasons, opened dog shampoo can only be returned if it arrived damaged or defective.
Exchanges
Need a different size or color? Email us within 30 days of delivery and we'll help you swap it.
Refunds
Once we receive and inspect your return (or approve a damage claim), we'll email you and issue your refund to the original payment method within 5 business days. Your bank may take a few extra days to post it.
Contact
To start a return, report a problem, or ask a question, email j2730254@gmail.com with your order number.
This policy does not limit any rights you may have under applicable consumer protection laws.